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Contact & Support

We are here to help please feel free to contact us via chat, email, or phone. Please note technical support is done on a fee basis.

Technical Support

FAQ & Online Support Tickets

Access to the FAQ and help details is free. The link to the main support site is located below. To submit a ticket or talk to a support representative on the phone please select the Purchase Now option.

Tech Support

Tech support is limited to email or chat online. Access to all the online FAQ and support videos are free.

To email support please email

hawk@paraben.com  

F.A.Q.

There are many questions when you decide to start monitoring your teen, we are here to help. Here are the most common questions parents ask. Remember HAWK is designed so you have more information to start the right conversations.

HAWK is priced per monitored device. The price will depend on the length of time you purchase the subscription for; the longer the subscription period, the lower the price. 

Hawk is $19.95/per device per month

Full monitoring of SMS, MMS, web browsing, phone calls and gallery monitoring of illicit content, weapons, and drugs.

Discounts are available for multiple month sign-ups!

What is HAWK Mobile Monitor?

HAWK Mobile Monitor is a complete monitoring solution for Android devices. The Basic version monitors call logs, text messages and media messages, GPS location, and web browsing activities on the device. The Premium version monitors all the items in the basic version as well as scanning for potential risk content such as drugs, illicit images, guns, etc. from the device. 

How does HAWK Monitoring work?

With Android device, an App is installed on the device to be monitoring or the target device. The App can be seen by the users of the device, but cannot be removed by that user without a special password that is set when the App is setup.

Do you support my phone I want monitored?

HAWK Mobile Monitor was developed to support devices with Android OS version 6.0 & higher.

You can find your firmware typically in the About Phone section of the Settings on the device.

Will my child know they are being monitored?

HAWK Mobile Monitor was developed to comply with the US privacy laws. The application doesn’t hide its presence on your kid’s device. If your kids are under 18, you don’t have to inform them they are being monitored. So the decision is up to you.

How can I stop HAWK from being deleted from the device?

HAWK Mobile Monitor provides special means to protect the HAWK Agent App on the device against uninstallation. After installing the app on the device, you can be sure it won’t be deleted without your knowing.t.

How quickly do I see the data from HAWK?

The monitoring after the HAWK Agent App is installed starts right away and you are about 1 minute away from seeing data.

Who is Paraben Corporation?

Paraben Corporation is a longtime leader in the field of digital forensics and investigations. Paraben’s technology is utilized by a variety of federal, state, and international law enforcement and government agencies to insure the protection of evidence. Paraben’s Hawk Mobile Monitoring system was designed with parents and companies in mind to be able to watch and secure the data on mobile devices. Paraben’s inspiration for this system came from their own BYOD policies and the active roles of the executives as parents of teenagers. Paraben has been a trusted source for securing, protecting, and monitoring mobile devices for over 10 years and continues to lead this field.

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